Webook Digital Card FAQs

What is a Webook Digital Card?

The WBK card is a cashless payment method (independent of the WBK Wallet) that allows users to pay for rides, games, and attractions within zones such as BLVD World and Beast Land.

How is a digital card different from a physical card?

The digital card can be managed, topped up, and used directly from your mobile app — no need to queue or handle cash. Simply tap and play.

Can I use the digital card without a physical card?

Yes. A physical card is not required to use the digital card.

When do the cards expire?

All cards will expire at the end of Riyadh Season May 2026.

Can I link my digital card to a physical card?

Yes. You can link a physical card to your digital card in three ways:
- By entering the card number
- By scanning the card’s QR code
- By tapping the card using NFC

Can I use the digital card at all attractions and rides?

Yes. The digital card works across all skill games and rides in BLVD World.

Can I link multiple digital cards to one physical card?

No. Each physical card can be linked to only one digital card at a time. To link a new card, the existing card must have a zero balance.

What happens if my physical card is lost—can I still use the digital card?

Yes. Your digital card will continue to work even if the physical card is lost.

Can wristbands be linked to the digital card?

No. Wristbands are separate and used for specific packages. They cannot be linked to the cashless card.

Can multiple cards be used together for group rides or purchases?

Currently, each card can only be used individually for transactions.

How do I add money to my digital card?

Go to My Cards in the app and top up using your saved card or Apple Pay.

Can I use my WBK Wallet to top up my WBK Card?

No, the WBK Wallet is independent from the WBK Card. You need to top up directly on the card.

How long does it take for a top-up to reflect on the card?

Top-ups are processed instantly.

Is there a limit to how much money I can load on my card?

Yes. The minimum top-up is 1 SAR and the maximum is 750 SAR.

Can I transfer balance between cards?

No. Balances are not transferable between cards.

What happens to my balance if I delete my digital card?

Deleting your digital card is not recommended, as you will lose any remaining balance.

Can I top up my card from the app and use it immediately?

Yes. Once topped up, your card can be used right away at rides and attractions.

Can I create separate cards for my children or family members?

Yes. You can create multiple digital cards under your profile — there’s no limit.

Can I lock or freeze my card if I lose it?

Yes. You can lock your card through the app. To unlock it, you’ll need assistance from Customer Support.

Can I rename my digital card for easier tracking?

Yes. Tap on your card information and the edit button to the right to rename it.

Can I replace my physical card if it’s damaged or lost?

Yes. You can replace your physical card and relink it to your digital card.

Can the card be shared or transferred?

The card can be shared via Apple Wallet, but not directly within the Webook app.

What if I don’t see a card in my app?

You have to have your app currency set to SAR in order for the digital card feature to be active.

Can I be refunded?

Refunds are not available. Any disputes will be handled by the on-ground Cashless Support Team.

What should I do if the card isn’t scanning at an attraction?

Please approach the on-site staff for immediate assistance.

Can I use the digital card offline if the app loses internet connection?

Some features may be limited offline. For best performance, ensure you have an active internet connection.

Can the card be created on the web instead of the app?

Currently, card creation and management are available only through the mobile app.