How to Submit a Complaint & Follow-Up Process

How can I file a complaint? What is the handling process?

To file a complaint, please submit a request via the support form and follow the steps below:

1. Enter your email address.
2. Select "Complaint" from the request type list.
3. Choose the appropriate category from the dropdown.
4. Select the Season or event name related to the complaint.
5. Enter your mobile number in the designated field.
6. Write a clear subject for the complaint.
7. Provide the complaint details in the "Description" field.
8. Click the "Submit" button.

What happens after submitting a complaint?

• A confirmation message will appear on the screen immediately after submission.
• An email will be sent containing the complaint number.

When will I receive a response to my complaint?

All complaints are responded to within 24 to 48 business hours, depending on the type and nature of the request.

What are the available contact channels?

• Support Form: Submit a Request
• Email: [e-mail]
• Unified Number: [phone]

How can I track my complaint?

After submitting your complaint, you will receive a ticket number via email. You can use this number to track your case by:

• Replying to the confirmation email.
• Or logging in to the Help Center and accessing the "My Requests" page.

What are the support team’s working hours?

The support team is available daily from 8:00 AM to 10:00 PM, all days of the week.

Important Note

We highly recommend using the support form instead of email to ensure faster processing and accurate categorization of your complaint.